Can I get a refund?
Our website offers a refund opportunity for customers. You have a full right to request your money back if certain conditions are not fulfilled in your specific case. We understand that clients may face different circumstances and issues, but we are always ready to make it up to you if anything happens to your order.
What are the conditions for getting a refund?
Before contacting our customer service, you should be aware of the following conditions for a money-back guarantee. Our policy identifies the cases when clients can request a refund. Look at these points below:
- Canceling your order. You have the right to cancel your order. Please, contact our customer service as soon as you make this decision. If the writer has started working on your paper, we will be able to partially refund you.
- Double-payment. As customers may complete double-payment for their orders because of technical difficulties, we are glad to provide you with a money-back guarantee. Your extra payment will be delivered back to your bank account.
- Identical orders. If clients mistakenly order twice and have the same instructions for both orders, we will refund one of them. We advise you to contact customer service to avoid any miscommunication.
- Lateness. In rare cases, writers do not send ready papers in a timely manner. If the deadline is violated, we will recalculate the price of your work. You may also ask for a full refund when the paper version is not needed anymore, or if you do not approve it.
- Unmet expectations. Although we employ only top-notch experts, they are all humans and may commit errors. In this case, we will provide you with a full or partial refund.
No writer was found. Rarely, can we not assign any writer to your order. In this case, you will urgently get a full refund. If an advanced expert is needed but not found, we can recalculate the price of our work and assign another writer.